Support Channels & Response Times
24/7 Live Chat
Available directly in the lobby and cashier. Average response time observed during testing is under 2 minutes in both English and French.
Email Support
Best for sending KYC verification documents or detailed payment inquiries. Standard email turnaround is between 2 to 6 hours.
KYC Verification Checklist for Canadian Players
To ensure fast 12-minute Interac cashouts, submit these standard documents early:
- Government Photo ID: Clear colour photo of your Canadian driver's licence, passport, or provincial photo card.
- Proof of Canadian Address: Recent utility bill, bank statement, or internet bill (issued within the last 90 days).
- Payment Ownership Proof: Screenshot of your Interac online banking profile confirming your name matches the casino account.
Player Reviews on Support & Account Verification
French agent answered my bonus question in 90 seconds
Tested live chat on a Sunday evening. Connected to a courteous agent who confirmed the free spins allocation details in clear French. Professional support.
Driver's licence approved in 20 minutes
Uploaded my Alberta driver's licence through the secure portal before making my first withdrawal. Received the approval email in 20 minutes flat.